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 What Our Customers are Saying
“I
had a great experience this morning. We really appreciate the work of the
entire staff.”
“I just wanted to take a moment to tell you ‘thank you.’ Every time I have been
at Lube Stop it has been a great experience. Everyone is very pleasant, kind,
and hard working. It is hard to find good customer service and hard-working
employees these days. I could go a million other places for an oil change but I
will continue to go to Lube Stop because of the great customer service."
"The crew was absolutely fantastic when servicing both of my cars this week. I
can’t say enough good things about them."
"Dan was outstanding, very personable and thorough in taking care of my car. It
was greatly appreciated."
“The crew was very courteous and they make me want to return!”
“I’m a regular customer and the guys are always knowledgeable and courteous.”
“My recent oil change at the Rocky River location was very professional, fast,
friendly, and complete. Your service gets an A+ in my book. Keep up the good
work.”
“I am continually impressed with the Lube Stop people in every store I’ve been
to. They are always so friendly and well-informed and helpful. The two guys at
the Painesville store this past visit were awesome. They explained all about
your upcycled oil and what Lube Stop is doing from a Land Conservancy
stand-point. I really applaud all you are doing on the green front.”
“I wanted to compliment on the excellent service I received. The crew was
friendly and thorough!” “The crew at this store is
wonderful! I go there regularly and tell all my family and friends.” “The guys did a great job.
They are a fun bunch and it is a pleasure to go there for service.” “They did just a fantastic
job for me at service yesterday.” “The gentlemen were all
professional and courteous. I will recommend them to my family and friends.”
“I had a very nice and
pleasant experience at service.” "My elderly mother and I were
out shopping when our car broke down outside of Store 46 in Cuyahoga Falls.
Knowing that temperatures were well below freezing, the crew of the store
offered us a warm waiting room and hot coffee while we waited over two hours for
a tow truck to come and take our car to the mechanic. I just want to praise the
efforts of the crew and thank them for their extreme generosity." "Ted and all the guys are so
great. They should make everyone at Lube Stop proud. Thank you for the great
service in every respect." "I have been going to your
Willoughby store for service for the past 10-15 years. The manager, Ken Reid,
is one of the reasons I have stayed with them for so long. Towards the end of
the life of my car, it needed much care and had many problems. Ken was always
there to offer me advice on what it might be. He and his crew always took
extreme good care of me and my car. They have always treated me with respect
and great concern. And now that I have bought a new car, I wouldn’t think of
taking it anywhere else but the Willoughby Lube Stop – even though the dealer
would do it for FREE!” “The guys were fantastic and
extremely honest in helping an elderly neighbor with maintenance needs.” “The staff was very
professional, knowledgeable, and courteous.” “I would like to take a
moment and let you know what a truly professional team you have at your store in
Middleburg Hts. On the day I went to get my oil changed the store was a man
short. Bill, the assistant manager, had put it upon himself to cover the shift
for the missing employee and was doing a wonderful job assisting both the
employees and customers. The other team members were able to keep up the pace
with their professionalism, timeliness, and common courtesy. This is one of the
main reasons that I will continue to be a returning customer.” “The service was great and I
will definitely return. Keep up the good work, guys!” “I came to Lube Stop on the
suggestion of a friend who told me how friendly and clean this store was. She
was not kidding. All of the employees were extremely friendly and very
helpful. They all knew their jobs and did them fast and efficiently – I was
even quite shocked to see a young woman down in the pit. All in all it took
only 15 minutes to service my car and get me on my way again. I will definitely
be returning for my next service.” “I just wanted to let you
know that your manager, Brad, at the store on 7569 Mentor Avenue in Mentor, went
above and beyond expectations to help me the other day. Shortly after having
service done at the store, my car battery went dead. I called the store and
when Brad found out what had happened, he drove over to assist me. He
jump-started my battery and then gave me some recommendations on what to do
next. As it turned out, my battery going dead on the same day as my oil change
was simply a coincidence. I really appreciate Brad’s assistance and will be
back to the store for my next service.” “I went to Lube Stop to get
Aquapel put on my vehicle. Your employee, Phil, was very nice and
knowledgeable. I just wanted to let you know how great a job he does! He knows
his stuff and goes above and beyond what he needs to!” “I’ve been a Lube Stop
customer for several years but have never had a more wonderful and caring group
of young men work on my car.” “The crew is always very
professional, honest, respectful, and nice to look at.” “Technicians Jon and Gary
were extremely professional.” “Drew and Ian informed me of
a potentially dangerous situation concerning my vehicle. I greatly appreciate
their attentive service and want them to know how much I enjoy going to them for
service.” “I just wanted to take a
moment to compliment your techs and the assistant manager, Jim Maxwell, at the
Lube Stop in North Olmsted. I take my car there for regular oil changes and
tire rotations and have everything checked. My engine light was coming on and
Jim corrected the problem quickly and always takes good care of my vehicle in a
fast, honest, and courteous manner. Everyone in the store is always helpful. "The crew was helpful, courteous and they worked
together very well.” "I have used the Willoughby location for many years
because it has the friendliest and courteous personnel.” “Dan and John did a great job in helping me with a
problem with my car.” “Dave and crew were just outstanding. They made me feel
very comfortable.” “I had a fantastic experience. The crew was excellent.” “Chris, Mike, and Dave were very friendly and did a
great job with my car – they should be rewarded for their customer service
skills.” “The employees are great with the customers and
service. They took the time to explain everything and did a fabulous job.” “I just wanted to thank the
staff for their great service. They made me aware of a possible problem with my
engine and suggested that I have my mechanic take a look at it. They were
watching out for me beyond just the oil change. A great staff – I went away
with a smile.” “Service was amazing. It
exceeded all my expectations.” “We were very happy with the
service. The 4 young men that serviced our car were quick, knowledgeable and
friendly. An all around professional team.” “The crew is just fabulous!” “Anthony Fedyszyn and Russell
McEwen are great! I always get great service and I am treated like an important
customer. I love it that they know all about my car as soon as I pull in.” “I very much appreciate the
way the crew handled a minor problem in an upstanding fashion. I have found the
personnel at the Strongsville location to be both friendly and competent and
will continue to patronize this location.” “Richard Flohr, Todd Haynes,
and Perry Smith are very knowledgeable and do a great job. Keep up the great
work!” “The crew was very, very,
very nice. I’ll have them continue to service my car.” “An excellent crew. They
were professional and personable.” “The Willoughby team was
amazing! All the employees were kind and helpful. I will recommend them to
everyone I know!” |